This Privacy Policy explains what personal information bet99 collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. By registering an account or using our platform, you agree to the practices described here.
Last reviewed and updated in 2025. Applies to all registered players on bet99.cloud in the Philippines.
When you register an account on bet99, we collect the personal details you provide directly, including your full legal name, date of birth, Philippine mobile number, and email address. We also collect a copy of any government-issued identification you submit during our identity verification process, which is required under Philippine regulations before withdrawals can be processed. During normal use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for Filipino players. We do not collect sensitive personal information such as your religion, political views, or health records, and we will never ask you for this type of data.
The primary reason we collect your personal data is to operate your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by law. We also use your information to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your activity data helps our team identify unusual patterns that may indicate fraud or problem gambling behaviour, allowing us to take protective action where needed. We do not use your personal data to build advertising profiles or sell your information to third-party marketers. Any use of your data beyond what is described in this policy will only occur with your explicit consent orwhere required by applicable Philippine law.
bet99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only with the limited categories of service providers who help us operate the platform — these include payment processors that handle your GCash and e-wallet transactions, identity verification providers who confirm your government-issued ID, and cloud infrastructure partners who store platform data securely. All third-party providers we work with are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using your information for any purpose beyond the specific service they provide to us. We may also disclose your personal information to Philippine government authorities, regulators, or law enforcement agencies where we are legally required to do so, including for anti-money laundering compliance and responsible gaming obligations. In the event that bet99 undergoes a business restructuring or ownership change, your personal data may be transferred as part of that transaction, and you will be notified in advance if this occurs. We will never disclose your data to any party in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We take the security of your personal information seriously and apply a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the bet99 platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle player data are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and you also play an important role by keeping your login credentials confidential and notifying us immediately if you suspect any unauthorised access to your account. If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
As a player based in the Philippines, you have specific rights regarding the personal data we hold about you, and bet99 is committed to honouring those rights in a timely and transparent manner. You have the right to request a copy of the personal information we hold about you, and we will provide this within a reasonable timeframe upon receipt of a verified request. If any of the information we hold is inaccurate or out of date, you have the right to request that we correct it, and we encourage you to keep your account details updated directly through your account settings where possible. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and we are no longer required by law to retain your information. Where we process your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of any processing carried out before the withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a clear description of your request.
We retain your personal data for as long as your account remains active and for a period after closure as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations applicable in the Philippines. After the mandatory retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request deletion of your account before the end of the mandatory retention period, we will restrict active use of your data but will retain the minimum information required to meet our legal obligations. We periodically review the data we hold to ensure we are not keeping information longer than necessary, and we apply the principle of data minimisation throughout our operations.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to our support team by email at [email protected]. Include your registered mobile number and a brief description of your query so we can locate your account and respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 15 business days, in line with reasonable data protection standards. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in the Philippines. We take every privacy concern seriously and are committed to resolving issues fairly and transparently for all players on our platform.
We never sell your personal information to advertisers or third-party marketers. Your data is used only to run your account, process payments, and keep the platform secure for all Filipino players.
You can request access to your data, ask us to correct inaccuracies, or request deletion when your account is closed. Contact our support team at any time to exercise your rights under Philippine data protection rules.
All data in transit is encrypted with TLS, and access to player records is restricted to authorised personnel only. We review our security practices regularly to stay ahead of emerging threats and protect your account.
Check our FAQ for quick answers, or head to your account to review your data settings. Our support team is always ready to help Filipino players with any privacy concern.